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Noticeboard

FLU VACCINATIONS

If you are eligible for a flu vaccination, please contact the surgery to book an appointment.

                                                                                                                                                                              

Named GP

All patients registered at Barrack Lane Medical Centre hold a practice wide registration. This means you can elect to be seen at either Barrack Lane or Stoke Park site. Every patient is allocated a named GP, but this does not prevent you from seeing the clinician of your choice if they have availability. If you would like more details please contact us or ask at reception.

When you need to be seen...   

We will offer you a same day appointment with a member of our On the Day Team. Appointments can be arranged by calling the surgery direct or can be booked on line. Our On the Day team are supported by a designated Duty Doctor who is available for urgent problems.

To save a time consuming trip to the surgery...

Our clinicians are available each day for telephone consultations and to provide advice.

When you need a follow-up appointment or are asked to come back...

Our reception staff will organise a telephone assessment for you, with a clinician of your choice, who will call you back to discuss your needs and arrange a face to face appointment if you agree that one is needed. 

Keep or Cancel

Patients who do not attend for their appointments cost the National Health Service many millions of pounds each year.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

You can also text us to cancel your appointment on:

07757 006431  Barrack Lane 

07757 006363 Stoke Park

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Out of Hours

For urgent advice after the surgery has closed, during the night and at weekends dial 111 for the Out of Hours Service for Suffolk. Calls to this service are free of charge from both landlines and mobiles. 

Test Results

Specimens need to be dropped in at the reception desk by 12 noon so that we can send the samples off to the laboratories.  Please ring for results after 2.30pm when the surgery is less busy.

 

What do we do with your information?

  • Refer you to other healthcare providers when you need other service or tests
  • Share samples with laboratories for testing (like blood samples)
  • Share test results with hospitals or community services (like blood test results)
  • Allow out of hours or extended hours GPs to look at your health record when you are going to an appointment
  • Send prescriptions to a pharmacy
  • Text patients in relation to healthcare services
  • Samples are provided to the courier for delivery to pathology
  • Share reports with the coroner
  • Receive reports of appointments you have attended elsewhere such as with the community nurse or if you have had a stay in hospital
  • Produce medical reports on request from third parties such as the DVLA or your employer
  • Find out more about our Diabetic Eye Screening 

Movement of Patient records to Primary Care Support England Please see Appendix A for a list of the partners that we usually share with.

Barrack Lane Medical Centre has signed a Suffolk Wide Information Sharing Agreement which allows health and social care providers to agree a secure and lawful way to share your information.

What else do we do with your information?

Along with activities related directly to your care, we also use information in ways which allow us to check that care is safe and provide data for the improvement and planning of services.

  • Quality / payment / performance reports are provided to service commissioners
  • As part of clinical research – information that identifies you will be removed, unless you have consented to being identified
  • Undertaking clinical audits within the practice
  • Supporting staff training
  • Incident and complaint management

CCTV

CCTV is in place at both Barrack Lane and Stoke Park Medical Centres It has been installed solely for the safety and security of our patients and staff, to prevent and deter crime. 

Images are recorded 24 hours a day and stored on the hard drives of the recording devices that are situated in secure areas and only the practice manager and those delivering technical support services will have access to the system.

The CCTV only records images and does not record audio.

All CCTV recordings are stored on our recording devices for 40 days before being deleted.

There are signs in the practice telling you that CCTV is in place. We will only ever share information with the relevant authorities in connection with the safety and security of patients and staff and will not share with any other third parties.

Visitors to the practice have the right to request to see images of themselves on CCTV as part of a request made under the privacy legislation. Like all subject access requests, it should be made in writing.

We have followed the CCTV guidelines produced by the Information Commissioners’ Office.

Sharing when Required by Law

Sometimes we will be required by law to share your information and will not always be able to discuss this with you directly. Examples might be for the purposes of detection or prevention of crime, where it is in the wider public interest, to safeguard children or vulnerable adults, reporting infectious diseases or where required by court order.

Care Quality Commission Access to Health Records

CQC has powers under the Health and Social Care Act 2008 to access and use your health information where it is necessary to carry out their functions as a regulator.

This means that inspectors may ask to look at certain records to decide whether we are providing safe, good quality care.

More information about the CQC can be obtained on their website https://www.cqc.org.uk/about-us/our-policies/privacy-statement 

Information Access and Rights

Data protection law provides you with a number of rights that the practice is committed to supporting you with;

Right to Access

You have the right to obtain:

confirmation that your information is being used, stored or shared by the practice a copy of information held about you

We will respond to your request within one month of receipt or will tell you when it might take longer.

We are required to validate your identity including the identity of someone making a request on your behalf

Right to Object or Withdrawn Consent

We mainly use, store and share your information because we are permitted in order to deliver your healthcare but you do have a right to object to us doing this.

Where we are using, storing and sharing your information based on explicit consent you have provided, you have a right to withdraw that consent at any time.

Our Data Protection Officer will be happy to speak with you about any concerns you have

Right to Correction

If information about you is incorrect, you are entitled to request that we correct it

There may be occasions, where we are required by law to maintain the original information – our Data Protection Officer will talk to you about this and you may request that the information is not used during this time

We will respond to your request within one month of receipt or will tell you when it might take longer.

Complaints

You also have the right to make complaints and request investigations into the way your information is used.

Please contact our Data Protection Officer or visit the link below for more information. For more detailed information on your rights visit https://ico.org.uk/for-organisations/guide-tothe-general-data-protection-regulation-gdpr/individual-rights/

Case Finding

Sometimes your information will be used to identify whether you need particular support from us. Those involved in your care might look at particular ‘indicators’ (such as particular conditions) and contact you or take action for healthcare purposes.

For example, this might be to prevent you from having to visit accident and emergency by supporting you in your own home or in the community.

We will use automated technology to help us to identify people that might require support but ultimately, the decision about how or whether to provide extra support you is made by those involved in your care.

Our Data Protection Officer will be happy to speak to you about this if you have concerns or objections.

Federations / Partnerships

Our practice uses Suffolk GP Federation to support us to deliver some of our services such as providing appointments when our practice is closed or community based services.

The link below gives you some more information about who they are and what they do. https://suffolkfed.org.uk/patient-services/ 

Here https://suffolkfed.org.uk/patient-services/  is some more information about who they are and what they do.

Information Technology

The practice will use third parties to provide services that involve your information such as;

  • Removal and destruction of confidential waste
  • Provision of clinical systems
  • Provision of connectively and servers
  • Digital dictation services Data analytics or warehousing (these allow us to make decisions about care or see how effectively the practice is run – personal data will never be sold or made available to organisations not related to your care delivery)

We have contracts in place with these third parties that prevent them from using it in any other way that instructed. These contracts also require them to maintain good standards of security to ensure your confidentiality.

 
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